FAQs
This section compiles frequently asked questions from our customers to help you quickly understand our products and services.
Which model of wood crusher should I choose?
As a source manufacturer of wood crushers, we leverage over ten years of equipment research, production experience, and practical application with thousands of clients. The core of model selection is based on three key dimensions: the characteristics of your raw materials, production capacity requirements, and operational scenarios. Our full range of models can cover all mainstream applications:
- Home Workshops / Small Growers: Choose the 450 entry-level model. Compact and portable, easy to operate, suitable for small-batch processing of mushroom logs or garden branches.
- Small to Medium Wood Processing Plants / Recycling Centers: Choose the 600/800 basic models. Balances efficiency and energy consumption, capable of processing regular logs and edge boards, meeting 1–3 tons/hour processing needs.
- Municipal Landscaping / Mobile Operations: Choose a mobile branch crusher. Equipped with a trailer chassis, it can process garden branches on-site without transporting waste, achieving up to 90% volume reduction.
- Medium-Scale Processing: Choose the 1000/1200 advanced models. Heavy-duty structure for continuous operation, suitable for biomass pellet plants and medium-sized panel factories for batch processing.
- Large Industrial Projects / Power Plants: Choose 1500/1800/2200 industrial models. Support 24-hour continuous production, suitable for large-scale raw material processing.
If your raw materials include construction waste wood with nails, we also recommend a dual-rotor integrated wood crusher, designed to handle mixed and contaminated waste materials.
What are the differences between the various models?
Our full range of models has clear distinctions in processing capacity, output, and structural design based on application scenarios. The following are the core differences verified through factory testing:
| Model Series | Hourly Capacity | Maximum Raw Material Diameter | Power Configuration | Key Features & Suitable Scenarios |
|---|---|---|---|---|
| 450 Entry-Level | 0.8–1 ton | ≤15 cm | 11 kW | Lightweight and portable, ideal for home workshops and small-scale processing by individual growers |
| 600/800 Basic | 1–3 tons | ≤30 cm | 22–45 kW | General-purpose crushing, suitable for both wet and dry materials, fits small to medium processing plants for conventional raw materials |
| 1000/1200 Advanced | 4–12 tons | ≤50 cm | 75–110 kW | Heavy-duty structure, supports 8–12 hours of continuous operation, suitable for medium-scale production |
| 1500/1800/2200 Industrial | 14–30 tons | ≤65 cm | 132–220 kW | Industrial heavy-duty, equipped with PLC intelligent control, can run 24 hours continuously, suitable for large-scale industrial projects |
| Mobile Landscaping | 1–5 tons | ≤40 cm | 30–55 kW (oil & electric dual-use) | Self-propelled chassis for mobile operations, processes garden waste on-site |
| Fine-Grinding Model | 1–5 tons | ≤20 cm | 22–55 kW | Multi-stage crushing structure, produces 0.5–10 mm fine wood shavings, suitable for processing panel factory offcuts |
In addition, the core component configurations differ by model: industrial models come standard with high-chrome alloy wear-resistant blades and overload protection systems, while smaller models focus more on ease of operation and lower cost.
What is the maximum diameter of wood that the machine can handle?
Our different models have clearly defined feeding capacities, and the standard models cover a wide range of maximum wood diameters:
- Small 450 model: can handle wood up to 15 cm in diameter
- 600 model: can handle wood up to 25 cm in diameter
- 800 model: can handle wood up to 30 cm in diameter
- 1000 model: can handle wood up to 40 cm in diameter
- 1200 model: can handle wood up to 50 cm in diameter
- 1500 and above industrial models: can handle large logs up to 65 cm in diameter
- Special mobile landscaping model: can handle branches up to 40 cm in diameter
If your raw material exceeds this range, we can customize a model with a larger feed inlet or provide a log splitter for pre-processing to help reduce labor costs for cutting the raw material.
Is my raw material suitable for this machine?
As a source manufacturer, we can provide free raw material compatibility testing for you. You only need to inform us of the specific type of your raw material, its maximum diameter, moisture content, and your required production capacity, and we can determine the suitable machine model for you.
If convenient, you can also bring your raw material to our factory for on-site testing, where you can observe the crushing effect and actual output to ensure the equipment fully matches your material.
In general, as long as the raw material is wood or fibrous, our machines can basically accommodate it, with only minor adjustments needed based on the material’s hardness and impurity content.
What materials can it process? (Branches / Logs / Pallets / Construction Waste Wood)
Our full range of machines can handle the vast majority of wood and fibrous materials, including all the types you mentioned:
- Conventional forestry materials: fresh or dry branches, small-diameter and large-diameter logs, bamboo, fruitwood, etc.
- Processing offcuts: panel factory offcuts, board edges, sawdust, and similar residues.
- Waste wood: wooden pallets, packaging boxes, construction waste wood, discarded formwork — even demolition wood with a few nails can be processed by our integrated wood crusher without damaging the core blades.
In addition, the machines can also handle agricultural fibrous materials such as straw and corn stalks, suitable for applications like edible mushroom substrates or biomass fuel.
Note: The equipment cannot process flammable or explosive materials. Large stones or metallic impurities in the raw material should be removed beforehand to avoid damaging the machine.
Can wet wood be processed?
Absolutely. Our mainstream models are designed for both wet and dry materials. Under normal conditions, they can directly process fresh wood with a moisture content of ≤40% — meaning freshly cut logs or dew-covered branches are no problem.
Our machines are equipped with a forced feeding system and anti-clog blades, so processing wet materials does not cause jamming or blade sticking. If your material has a moisture content above 40%, we can provide pre-drying equipment or customize special anti-clog models to ensure smooth operation.
It should be noted that the actual output for wet materials will be slightly lower than for dry materials. Generally, for every 10% increase in moisture content, the actual output decreases by 8–12%. We account for this when selecting the appropriate model to ensure sufficient capacity.
Is it suitable for continuous large-scale production?
Our industrial-grade models can fully meet the requirements for 24-hour continuous large-scale production:
- Heavy-duty structural design: The 1500/1800/2200 industrial models feature thickened steel bodies and standard pure copper motors. Core blades are made of high-chrome alloy, wear-resistant and durable, capable of withstanding long-term high-load operation.
- Intelligent protection system: Equipped with a PLC intelligent control system, including overload protection, fault warning, and automatic feed adjustment, fundamentally preventing jamming, motor burnout, and ensuring continuous production.
- Proven track record: We have delivered large-scale production lines for multiple biomass power plants and large panel factories. For example, a custom line for a biomass power plant has been running continuously and stably for 18 months without failure.
- Low energy consumption and after-sales support: Our equipment’s energy consumption is ≤1.2 kWh/t, 15–20% lower than the industry average, significantly reducing long-term operational costs. We also have nationwide spare parts warehouses and 24-hour after-sales support, with on-site service within 72 hours to ensure your production is not interrupted by equipment issues.
For medium-scale production, the 1000/1200 models can also support 8–12 hours of continuous operation, fully meeting daily production needs.
How to choose equipment based on production capacity?
You can select a machine model according to your actual hourly processing needs. We also recommend reserving 10–20% extra capacity because the moisture content and hardness of raw materials affect actual output. For example, wet materials or hard mixed wood may have slightly lower processing efficiency than the theoretical value. Reserving extra capacity prevents long-term full-load operation and extends equipment lifespan.
| Your Actual Hourly Output Requirement | Recommended Model | Suitable User Type |
|---|---|---|
| 0.8–1 ton | 450 model | Home workshops, small edible mushroom growers |
| 1–3 tons | 600/800 model | Small to medium wood processing plants, small recycling stations |
| 4–12 tons | 1000/1200 model | Medium processing plants, biomass pellet production companies |
| 14–30 tons | 1500/1800/2200 model | Large biomass power plants, large-scale waste wood recycling bases |
If your output fluctuates or you plan long-term expansion, we can also provide scalable production line configurations, allowing you to meet current needs while accommodating future capacity upgrades.
What is the actual output of the machine?
Our machine’s rated capacity is based on tests with dry softwood (moisture content ≤15%). Actual output may vary depending on the raw material:
- Dry softwood (pine, poplar): 95%–100% of rated capacity
- Hard mixed wood (oak, walnut): 80%–85% of rated capacity
- Wet material (moisture ≤40%): 75%–85% of rated capacity
For example, the 800 model has a rated output of 2–3 tons. When processing dry poplar, the actual output can reach 2.5–3 tons; for wet hard wood, the output is around 2 tons. We calculate real capacity according to your raw material during selection.
Can it reach the rated capacity?
As long as the raw material meets standard processing conditions (no oversized impurities, moisture within the suitable range), our machines can achieve or slightly exceed the rated capacity.
Our rated capacity is not a theoretical value—it is measured in factory tests with actual material. For example, the 1000 model has a rated capacity of 4–6 tons; in field tests with dry pine, actual output reached 6.2 tons, exceeding the rated capacity.
If your material is harder or wetter, we will inform you of the corresponding capacity reduction in advance.
How long can it run continuously?
Continuous operation varies by model:
- Small 450/600 models: 6–8 hours, suitable for small daily batches; after a 15-minute cooldown, they can continue processing.
- Medium 800/1000/1200 models: 8–12 hours, suitable for daytime scale production, meeting most factory requirements.
- Industrial 1500/1800/2200 models: 24-hour continuous operation. Heavy-duty design and efficient cooling systems support all-day production for power plants and large recycling facilities. Some customer machines have run continuously for 18 months without failure.
Is jamming a problem?
Our machines are designed to prevent jamming:
- Forced feeding system: Automatically pushes raw material, preventing slippage or feeding issues with soft or wet material.
- Intelligent speed adjustment: Automatically adjusts feed speed to match crushing capacity when material input is high.
- Automatic reverse function: If too much material enters at once, the machine reverses briefly to clear it before resuming forward feeding.
Jamming only occurs if oversized or very hard material, or uncrushable impurities like large stones or metal, are fed. In such cases, overload protection stops the machine to prevent damage.
Does it have automatic or forced feeding?
All our models have a standard forced feeding system; some also support automatic feeding:
- Small models: Manual assist + forced feed rollers push material into the crusher automatically.
- Medium and large models: Hydraulic automatic feed adjusts based on spindle load, ensuring efficiency and avoiding jamming.
- Large-scale production: Optional conveyor feeding enables fully automated feeding without manual intervention.
Does it support automatic reverse to prevent blockages?
Yes, medium and large models have automatic reverse anti-jam functionality; small models can also be optionally upgraded.
When the spindle load is too high, the system pauses feeding, reverses the spindle to clear material, and then resumes forward feeding automatically, improving efficiency and safety.
Is the output uniform?
Yes. Multi-stage crushing + screening ensures consistent particle size:
Material is cut and hammered, then passed through a sieve. Only particles meeting the required size exit, while undersized or oversized pieces are reprocessed. Output size deviation is within ±1 mm.
Uniform output ensures high-quality downstream products like biomass pellets or mushroom substrate.
Can the output size be adjusted?
Absolutely. Simply replace the sieve with a different mesh size.
Quick-change sieves take about 10 minutes. You can choose 1mm, 3mm, 5mm, 10mm, or 20mm meshes. Output size can be adjusted between 1–20 mm, suitable for different applications:
- 3–5 mm for mushroom substrate
- 5–8 mm for biomass fuel
- 10–20 mm for organic mulch
One machine can handle multiple requirements with simple sieve changes.
How often do the blades need sharpening?
The sharpening interval depends on your raw material. Our high-chrome alloy blades generally require:
- Dry softwood: every 200–300 hours
- Hard mixed wood or materials with minor impurities: every 100–150 hours
Sharpening is very easy. You can do it yourself, or send the used blades back to our factory for professional sharpening. After sharpening, the cutting performance is almost identical to new blades.
How often do the blades need replacement?
Our high-chrome alloy blades can be sharpened 3–4 times, so the actual replacement interval is long:
- Dry softwood: single blade 2,000–3,000 hours; full set 8,000–12,000 hours
- Hard mixed wood: single blade 1,000–1,500 hours; full set 4,000–6,000 hours
- Construction waste with nails: single blade 500–800 hours; full set 2,000–3,200 hours
This lifespan is more than three times that of ordinary carbon steel blades, significantly reducing operating costs.
What material are the blades made of?
Standard blades are high-chrome alloy, treated with a special vacuum heat process, with hardness up to HRC60+, wear-resistant and impact-resistant, 300% more durable than ordinary carbon steel, fully suitable for conventional wood crushing.
For long-term processing of nail-containing or stone-contaminated waste wood, tungsten alloy blades are available as an option. These offer higher hardness, stronger impact resistance, and 50% longer lifespan for high-wear applications.
Is blade replacement convenient?
Yes. Our blades are quick-change design. You don’t need to disassemble the entire rotor. Simply open the maintenance door, loosen the blade screws, remove the old blade, and install the new one.
A skilled worker can replace a full set in 15–20 minutes without a professional technician. We also provide specialized tools with the shipment, so no extra preparation is needed.
How much do the blades cost?
Factory-direct supply, no middlemen, very affordable:
- Small 450/600 models: $17–26 per blade
- Medium 800/1000/1200 models: $29–43 per blade
- Industrial 1500/1800/2200 models: $57–86 per blade
Due to the long lifespan, the average blade cost per hour is less than $0.15, keeping operating costs very low. You can also send used blades back for sharpening at 1/5 the cost of a new blade, further reducing expenses.
What is the machine’s operating cost?
Operating costs vary by model. We calculate pure equipment operating costs, including electricity and wear parts depreciation (our machines are highly automated, operated by a single person; labor costs can be calculated separately):
- Small 450/600 models: $0.7–1.4 per hour
- Medium 800/1000/1200 models: $2.1–4.9 per hour
- Industrial 1500/1800/2200 models: $5.6–15.4 per hour
These costs are based on actual usage data from thousands of clients, more than 20% lower than the industry average, making long-term operation very cost-effective.
What about electricity or fuel consumption?
Our machines are optimized for energy efficiency, with unit consumption ≤1.2 kWh/ton, 15–20% lower than industry average.
Electric models:
- Small 450/600: 10–18 kWh/hour at full load
- Medium 800/1000/1200: 35–90 kWh/hour at full load
- Industrial 1500/1800/2200: 125–200 kWh/hour at full load
Diesel models (for off-grid operation):
- Small: 2–4 L/hour
- Medium: 6–10 L/hour
- Industrial: 20–30 L/hour
Actual consumption is about 5% lower than full-load theoretical values due to load fluctuations.
What is the hourly operating cost?
Using typical industrial electricity $0.11/kWh and diesel $0.98/L:
Electric models:
- Small 450/600: $1.1–1.98 electricity + $0.14–0.28 wear parts = < $2.26/hour
- Medium 800/1000/1200: $3.85–9.9 electricity + $0.28–0.42 wear parts = < $10.32/hour
- Industrial 1500/1800/2200: $13.75–22 electricity + $0.42–0.7 wear parts = < $22.7/hour
Diesel models:
- Small: $1.96–3.92 fuel + wear parts = < $4.2/hour
- Medium: $5.88–9.8 fuel + wear parts = < $10.22/hour
- Industrial: $19.6–29.4 fuel + wear parts = < $30.1/hour
This is very low cost; processing 1 ton of wood costs less than $2.8, while the selling price of wood chips or sawdust is at least $14/ton, leaving a large profit margin.
How often do wear parts need replacement?
Wear parts are minimal—only blades and sieves. Bearings and belts are durable, lasting several years without replacement.
- Blades:
- Dry softwood: 2,000–3,000 hours per use; with 3–4 re-sharpenings, total 8,000–12,000 hours
- Hard mixed wood: 1,000–1,500 hours per use; total 4,000–6,000 hours
- Sieve:
- Dry softwood: 5,000–6,000 hours
- Hard mixed wood: 3,000–4,000 hours
Sieve costs are low: small $14+, medium $28+, industrial $56+, hardly affecting operating costs.
Is it cost-effective for long-term use?
Very cost-effective. We optimize both energy consumption and wear-part lifespan:
- Energy use is 15–20% lower than ordinary machines. For example, running an 800 medium model 8 hours/day for 300 days saves nearly $1,400/year on electricity.
- High-chrome alloy blades last 3× longer than carbon steel, sieves 2× longer; annual wear-part savings are $2,800–4,200.
- Low failure rate avoids production downtime.
- Uniform output ensures higher product quality and 5–10% higher selling price.
Overall, you save on operating costs and increase profits. With normal production, the machine can pay for itself within one year—very cost-effective.
Is daily maintenance complicated?
Not complicated. It mainly involves “inspection + lubrication.”
Wood crushers are highly mechanized, and daily maintenance is highly modular. Core tasks include:
- Lubrication: Protect bearings
- Tightening: Prevent screws from loosening due to vibration
- Blade inspection: Ensure consistent output
Maintenance time:
- Pre-start check: 5 minutes
- Post-shutdown cleaning: 5–10 minutes
Modern B2B designs usually have pre-installed oil ports in critical areas (e.g., bearing housings) and quick-access maintenance doors, making operation very intuitive.
Can ordinary workers operate it?
Yes, fully. Only ~30 minutes of technical briefing is needed.
- Design purpose: Suited for forestry, farms, or recycling environments
- Operation threshold: Workers just need basic mechanical safety knowledge (e.g., do not insert hands into the feed during operation, check the chamber for foreign objects before starting)
- Technical support: Manufacturers provide video manuals and simple fault charts, enabling workers to handle over 90% of operations and maintenance independently.
Is the machine prone to failure?
Overall failure rate is low. Wear parts are normal consumables.
- Machine structure: Sturdy, often made with thickened steel and high-strength rotors. Core frame and drive system rarely fail if used correctly.
- False “failures”: Many reported “faults” are actually reduced output due to dull blades or loose belts.
- Key risk: Feeding control — sending nails, stones, or other hard objects can directly damage the blades.
Common faults and causes:
| Fault Phenomenon | Possible Cause |
|---|---|
| Reduced output / uneven discharge | Blade dulling (most common) or sieve clogged by wet material |
| Severe vibration | Uneven blade load, rotor imbalance, or loose foundation bolts |
| Sparks or smoke at discharge | Metal/stone in crushing chamber, or belt slipping and overheating |
| Motor overheating / automatic shutdown | Overload from excessive feeding, or unstable voltage |
Is it easy to repair?
Modular design, low difficulty, fast spare-part replacement
- Ease of repair: Mostly mechanical, no complex electronics
- Spare parts: Bearings, belts, motors mostly use international standard sizes, easily available locally
- Independent repair: Most faults (blade replacement, sieve replacement, belt adjustment) can be completed by factory technicians with simple tools, no on-site manufacturer service required.
Is the operation safe?
- Highly safe, but standard operating procedures must be followed. Modern wood shredders are designed with “human-machine isolation.”
Physical protection: The extended feed hopper design keeps workers’ hands away from the cutting rotor.
Interlock device: Many models are equipped with sensor switches; if the shredder chamber cover is not properly closed, the machine cannot start.
Is there an emergency stop device?
- Yes, it is standard on export models.
One-touch power-off: The machine control panel has a prominent red mushroom-head Emergency Stop Button.
Quick brake: When pressed in an emergency, the circuit is immediately cut off. For large models, an electromagnetic brake system may also be installed to shorten rotor inertia stopping time.
Is there an anti-kickback design?
- Yes, this is the core design to prevent wood debris injuries.
Anti-Kickback Flaps: The feed inlet is usually equipped with thickened rubber curtains or gravity-operated steel flaps, allowing wood to enter while effectively blocking debris from being ejected at high speed.
Forced feeding: Some high-end models use hydraulic forced feeding rollers to lock the wood firmly at the feed inlet, eliminating kickback risk from the source.
Is the noise level high?
The machine operation is loud and protective measures are needed.
Noise source: Wood shredding involves physical impact and cutting, which inevitably produces noise (usually between 85-105 dB).
Noise optimization: We reduce vibration noise through dynamic balancing of the rotor and optional soundproof covers.
Recommendation: Operators are advised to wear professional noise-reduction earmuffs and place the machine in an open area or a soundproofed environment.
Is there a dust collection system?
- Supports multiple dust removal solutions to ensure a clean working environment.
To meet environmental inspections, we provide the following configurations:
Cyclone Collector: Uses airflow to separate wood powder from air, directing dust into collection bags to prevent airborne dust.
Baghouse Dust Collector: Industrial-grade bag dust collectors can be added for fine dust.
Spray dust suppression: Optional spray devices at the feed or discharge ports capture dust with water mist.
Does it meet environmental requirements?
- Fully compliant with mainstream international environmental and safety standards.
CE Certification: For the European market, our machines comply with Machinery Safety Directives.
Emission standards: Diesel-powered models can be equipped with engines meeting EPA (USA) or Euro V (Europe) emission standards as requested.
Carbon footprint: Our equipment is designed to convert waste wood into biomass energy (wood chips/powder), supporting a circular economy and environmentally friendly waste-to-resource practices.
How much power does the machine require?
Different models are matched with specific power ranges, and all our power ratings are genuine without exaggerated specifications, ensuring stable full-load operation:
- Small models 450/600: Equipped with 11–22kW power, suitable for small-scale processing and can operate with standard civil electricity.
- Medium models 800/1000/1200: Equipped with 30–110kW power, suitable for medium-sized processing plants with industrial power supply.
- Industrial models 1500/1800/2200: Equipped with 132–220kW power, designed for large-scale industrial projects with heavy-duty operation requirements.
What voltage standards are supported (220V / 380V / 415V / 60Hz)?
Our standard models already cover the mainstream global power standards and fully support all the specifications you mentioned:
- Voltage support: 220V single-phase, 380V three-phase, 415V three-phase, as well as other common global voltages such as 480V and 240V.
- Frequency support: Both 50Hz and 60Hz are supported.
No matter whether you are in Europe, Asia, America, or Australia, the machine can directly match your local power system without requiring an additional transformer.
Can the voltage be customized?
Absolutely. As a direct manufacturer, our core motors are custom-produced in-house. No matter what special local voltage standards you use — such as 110V single-phase, 480V three-phase, or 200V three-phase — we can customize a suitable motor configuration for you.
You only need to provide your local voltage and frequency specifications in advance, and we will complete the adaptation during production. Once the machine arrives, you can connect it directly to power without any additional modifications.
Is a diesel engine version available?
Yes, of course. All our machine models are available with diesel-powered versions, specially designed for off-grid working environments such as mobile landscaping operations, mountainous raw material processing, and recycling sites without electricity supply.
Our diesel versions are equipped with well-known diesel engine brands as standard, and Cummins imported diesel engines are also available as an option. They provide strong power, low fuel consumption, and the same processing capacity as electric versions without reducing working efficiency.
Does it support tractor PTO drive?
Yes, this is one of the most common customization requests from our overseas farm customers. Many of our models can be customized with a PTO drive system.
You only need to connect the machine to the tractor’s PTO interface, and the shredder can be directly powered by the tractor without requiring an additional motor or diesel engine, helping you save extra power costs.
In addition, using a tractor makes transportation very convenient. You can move the equipment wherever the tractor goes and process branches, straw, and other farm waste materials on-site without transporting the waste elsewhere, greatly improving efficiency.
How is the machine shipped?
For international trade orders, we provide suitable transportation solutions according to your requirements.
Normally, we use sea freight services. Before shipment, we pack the equipment according to standard container dimensions:
- Small machines can be directly loaded into a 20ft container.
- Medium-sized machines are suitable for a 40ft container.
- Large industrial machines will be modularly disassembled for packaging, fully meeting container loading requirements without generating oversized freight charges.
We also support air freight and land transportation, and we can provide complete logistics services from port-to-port or even door-to-door delivery. You only need to tell us your requirements, and we will arrange the entire shipping process for you.
Is the machine shipped as a complete unit?
All small and medium-sized models support complete machine shipment.
- Small models 450/600 and medium models 800/1000/1200 are fully assembled and tested in our factory before shipment. After testing, the complete machine is packed and shipped directly. Once you receive it, you only need to connect the power or driving source, and the machine is ready to use immediately without any assembly.
- Only the large industrial models 1500/1800/2200 require simple modular disassembly because their overall dimensions exceed standard container limits. They are divided into 2–3 large modules for easier container transportation. After arrival, you only need simple assembly to complete installation.
Is the installation complicated?
Not at all. Even for the large models that require disassembly, the installation process is very simple.
Our modules are equipped with positioning pins. You only need to align the modules, tighten the fixing bolts, and connect the corresponding electrical interfaces. The entire installation can usually be completed within half a day by two ordinary workers without requiring a professional installation team.
In addition, all machine parameters are fully adjusted before leaving the factory, so no complicated commissioning is required after installation.
Do you provide installation videos or guidance?
Yes, absolutely. We provide complete multilingual installation guidance materials, including:
- Step-by-step installation videos
- Illustrated installation manuals
- Operation manuals
You can complete the installation simply by following the videos and manuals.
At the same time, we provide 7×24-hour multilingual technical support. If you encounter any problems during installation, you can contact our overseas after-sales team at any time. Our technicians can guide you remotely through video calls and assist you step by step to ensure smooth installation.
How much installation space is required?
Different machine models have clear installation space recommendations, and we also reserve enough room for feeding and discharge operations.
- Small models 450/600: Require only 10–15㎡ of space. Compact enough to be placed in a workshop corner or yard.
- Medium models 800/1000/1200: Require 20–30㎡ of space, providing enough room for the machine as well as feeding and discharge operations.
- Industrial models 1500/1800/2200: Require 40–60㎡ of space, suitable for large equipment while reserving sufficient space for raw material storage and finished material discharge.
If you choose a mobile version, fixed installation space is not required. You can simply tow the machine with a truck or tractor and move it freely between job sites.
Do you provide after-sales service?
Absolutely. As a direct manufacturer, we provide full-cycle after-sales service for all international customers without reducing service quality because you are overseas.
From the moment you place an order, including shipment tracking, installation guidance, operation training, and long-term maintenance, our dedicated after-sales team will follow up throughout the entire process.
If you encounter any problems during use, you can contact us at any time, and we will help you solve them as quickly as possible. Many of our overseas customers have been using our machines for 3–5 years and are still receiving our continuous after-sales support.
Do you provide remote technical support?
Yes, we provide 7×24-hour multilingual remote technical support, covering major international business languages such as English, Spanish, and French.
Whether you encounter problems during installation, operation, or maintenance, you can contact us anytime through WhatsApp, email, or video calls. Our technicians will guide you step by step remotely to troubleshoot and solve the issue.
More than 90% of problems can be solved through remote guidance without needing on-site service, helping you save expensive technician travel costs.
In addition, our remote technical support is lifetime support. Even after the warranty period expires, you can still contact us anytime for technical assistance.
How quickly can spare parts be supplied?
We have spare parts warehouses in major global markets. Most common spare parts can be shipped directly from your local warehouse and usually arrive within 3–7 days, ensuring your production is not interrupted.
For special customized parts that are not stocked locally, we can ship directly from our factory in China:
- International express delivery: usually 5–7 days
- Sea freight consolidation: approximately 15–20 days
In addition, our spare parts are standardized, and many universal parts can also be purchased from local distributors, so you never need to worry about spare parts supply.
Do you provide wear parts?
Yes, of course. After you place an order, we will provide a free set of commonly used wear parts together with the shipment, including spare blades, screens, and other consumable components.
This means that when you first receive the machine, you already have backup parts available without needing to purchase extra accessories immediately after startup.
If you need additional wear parts later, you can also purchase them directly from us at any time. Since we supply them directly from the factory without middlemen, the prices are very competitive, and delivery is fast, helping ensure uninterrupted production.
How long is the warranty period?
The warranty period for the complete machine is 12 months.
For core components such as the motor, main shaft, and blade disc, the warranty period is 24 months.
During the warranty period, if there is any quality issue caused by the machine itself, we will provide replacement parts free of charge and offer free remote technical guidance to help solve the problem without any additional cost to you.
Even after the warranty period expires, we still provide lifetime spare parts supply at factory cost prices, as well as lifetime technical support, ensuring your equipment can operate stably for the long term without worries.
