Warranty policy
We stand behind every wood crusher we build. Our comprehensive warranty and global support keep your production running, no matter where you are.
Warranty & After-Sales Service
Global Support | Reliable Protection | Lifetime Technical Assistance
We place strong emphasis on after-sales experience for every international customer. All our wood crusher machines come with a clear and standardized warranty policy, transparent terms, and lifetime technical support.
No matter where you are located, you can rely on fast, professional, and responsive service at any time.
1. Warranty Period
- Complete Machine: 12 months from the date of delivery
- Core Components: 24 months (motor, main shaft, cutter head, gearbox)
- Lifetime Support: Free remote technical assistance for the entire service life of the machine
2. What Is Covered
- Manufacturing defects and assembly-related issues
- Free replacement of defective core components during the warranty period
- 24/7 multilingual remote technical support
- Installation guidance, operation training, and maintenance instructions
- Professional advice for machine setup and long-term production optimization
3. What Is Not Covered
- Consumable parts (blades, screens, belts, rubber components)
- Damage caused by improper operation, misuse, or unauthorized modification
- Electrical damage due to incorrect voltage or unstable power supply
- Damage caused by overloading, accidents, or external impact
- Force majeure events (natural disasters, etc.)
4. Spare Parts Supply
- Free Starter Kit: One set of commonly used wearing parts included with each machine
- Fast Dispatch: Standard spare parts shipped within 3–7 working days
- Factory Pricing: Lifetime supply of replacement parts at competitive factory cost
- Global Support: Spare parts solutions to minimize downtime and ensure continuous production
5. Technical Support Services
- 24/7 remote support via WhatsApp, email, and video call
- Detailed English manuals and step-by-step installation videos
- Remote diagnostics with fast troubleshooting guidance
- Customized maintenance recommendations for long-term stable operation
6. After-Warranty Service
Our service does not end when the warranty expires. We provide lifetime after-sales support:
- Free lifetime remote technical consultation
- Long-term supply of original spare parts at reasonable cost
- Equipment upgrade suggestions and performance optimization solutions
7. Warranty Claim Process
- Contact our support team with your order number
- Provide photos or short videos of the issue
- Our engineers will respond with a solution within 12 hours
- Verified quality issues will be resolved with free replacement parts
Contact Support
24/7 Service | Priority Support for Global Customers
- WhatsApp: +86 156 3813 3828
- Email: eco@junrongeco.com
