1. Scope of this Policy

This Privacy Policy applies to all visitors, customers, and users interacting with our website, products, and services. It covers personal information collected online or offline, including through inquiries, orders, support requests, or other communications with our company.

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2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number, and company information
• Shipping and billing addresses when placing an order

b. Technical Information

• IP address, browser type, device type, and operating system
• Cookies and analytics data about website usage

c. Transaction Information

• Order details, payment records, and customer inquiries

d. Optional Information

• Feedback, survey responses, and communication history with our support team

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3. How We Use Your Information

We use the information collected for the following purposes:

• Process orders and provide products or services requested
• Provide customer support and after-sales service
• Improve website functionality, product offerings, and user experience
• Send relevant updates, marketing information, or promotional offers (with consent)
• Comply with legal and regulatory requirements

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4. Sharing and Disclosure of Information

We value your privacy and do not sell or rent your personal information to third parties. Information may be shared in the following situations:

• With service providers such as logistics, payment, or technical support, solely to provide services
• As required by law, regulation, or legal process

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5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand website traffic, improve functionality, and provide personalized content.

You may choose to disable cookies in your browser settings; however, some features of our website may not function properly without them.

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6. Data Storage and Security

We take appropriate technical and organizational measures to safeguard your personal information:

• Secure servers and encrypted connections to protect data transmission
• Limited access to personal information within our team
• Policies for data retention and safe deletion (e.g., transaction records retained for 5 years)

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7. Your Rights

You have the following rights regarding your personal data:

• Access and review the information we hold about you
• Request corrections or updates to your data
• Request deletion of your personal information
• Opt-out of marketing communications

To exercise any of these rights, please contact our support team using the details below.

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8. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

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9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We recommend checking this page periodically. The “Last Updated” date at the top indicates the most recent version.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• WhatsApp: +86 156 3813 3828
• Email: eco@junrongeco.com