Shipping Policy
Fast, Safe & Reliable Delivery
Last Updated: May 10, 2026
We are committed to providing fast, safe, and reliable shipping for all our wood crusher machines and products. This Shipping Policy explains our delivery process, shipping methods, costs, and estimated timeframes to ensure a smooth and transparent experience for all our global customers.
1. Shipping Methods
We offer multiple shipping options depending on your location, order size, and urgency:
- Sea Freight: Suitable for large orders or full container shipments (FCL/LCL)
- Air Freight: Faster delivery for urgent orders, typically for small to medium shipments
- Courier / Express: DHL, FedEx, UPS for small spare parts or sample shipments
Note: Exact shipping method will be confirmed with the customer before order processing.
2. Shipping Time
Estimated shipping time varies based on destination and shipping method:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Sea Freight | 20–45 days (depending on port and customs) |
| Air Freight | 5–10 days |
| Express Courier | 3–7 days |
Shipping times are approximate and may vary due to customs, weather, or other unforeseen delays.
3. Shipping Costs
- Shipping costs are calculated based on order volume, weight, and destination.
- International shipping fees are paid by the customer unless otherwise agreed.
- We provide a detailed shipping quote before confirming the order.
4. Order Processing
- All orders are processed within 3–7 business days after payment confirmation.
- Customers will receive a shipping confirmation and tracking number once the order is dispatched.
5. Packaging and Safety
- All machines are securely packaged to withstand long-distance transport.
- For large machines, wooden crates and protective materials are used to prevent damage.
- Spare parts and small items are carefully packed to avoid loss or breakage.
6. Customs, Duties, and Taxes
- Customers are responsible for any import duties, taxes, or customs clearance fees in their country.
- We will provide all required documents (invoice, packing list, bill of lading, certificate of origin, etc.) to facilitate smooth customs clearance.
7. Lost or Damaged Shipments
- In the unlikely event of lost or damaged shipments, please contact our support team immediately.
- We will work with the shipping company and insurance to resolve the issue quickly.
- Documentation (photos, shipping receipt) may be required to file a claim.
8. Contact Support
For any shipping-related questions, assistance, or tracking inquiries, please contact us:
- WhatsApp: +86 156 3813 3828
- Email: eco@junrongeco.com
Our global support team is available 24/7 to ensure your shipment arrives safely and on time.
