Terms & Conditions
Last Updated: May 10, 2026
Policies | junrongeco
This page provides all key policies related to your orders, shipments, returns, warranty, and data privacy. At junrongeco, we are committed to providing reliable products, clear policies, and excellent customer support worldwide.
1. Warranty & After-Sales Service
Global Support | Reliable Protection | Lifetime Technical Assistance
We place strong emphasis on after-sales experience for every international customer. All our wood crusher machines come with a standardized warranty policy, transparent terms, and lifetime technical support.
Warranty Period:
- Complete Machine: 12 months from the delivery date
- Core Components: 24 months (motor, main shaft, cutter head, gearbox)
- Lifetime Support: Free remote technical assistance for the life of the machine
What Is Covered:
- Manufacturing defects and assembly issues
- Free replacement of defective core parts during the warranty period
- 24/7 multilingual remote support
- Installation guidance, operation training, and maintenance tutorials
What Is Not Covered:
- Consumables: blades, screens, belts, rubber parts
- Damage due to misuse, modification, overloading, or external factors
- Force majeure events
Contact Support:
- WhatsApp: +86 156 3813 3828
- Email: eco@junrongeco.com
2. Shipping Policy
Fast, Safe & Reliable Delivery
- Shipping Methods: Sea freight, air freight, express courier (DHL, FedEx, UPS)
- Estimated Delivery Times: Sea freight 20–45 days, Air 5–10 days, Express 3–7 days
- Shipping Costs: Calculated by weight, volume, and destination; customers pay import duties/taxes
- Risk Transfer: Risk passes to the customer upon shipment
- Force Majeure: Delivery times may be extended for events beyond our control
3. Return Policy
Hassle-Free & Customer-Friendly Returns
- Eligibility: Within 30 days of delivery, unused, in original packaging
- Defective/Damaged Items: Must be reported within 7 days of receipt; free replacement or repair guidance
- Process: Contact support → Provide photos/videos → Receive return authorization → Ship back → Refund/Replacement
- Non-Returnable Items: Consumables, customized machines, or damage due to misuse
4. Privacy Policy
Safe, Secure & Transparent
- Information Collected: Personal info (name, email, company), technical info (IP, browser), transaction info
- Usage: Process orders, provide support, improve services, send updates (with consent)
- Sharing: Not sold to third parties; only shared with service providers or legal requirement
- Cookies: Enhance website experience; can be disabled
- Your Rights: Access, correct, delete info, opt-out of marketing
- Children: Not collected from under 13
Contact Support: eco@junrongeco.com | WhatsApp +86 156 3813 3828
5. Terms & Conditions
Your Agreement with junrongeco
- Orders: Subject to product availability and acceptance by junrongeco
- Payments: Full payment required before order processing; customers responsible for bank/intermediary fees
- Shipping: Risk passes to the customer on shipment; delays due to customs or force majeure not our liability
- Warranty & Returns: See policies above; defective items must be reported within [X] days
- Intellectual Property: All website content is protected; no unauthorized use
- Limitation of Liability: Limited to purchase price; applies to fullest extent permitted by law
- Governing Law: Laws of China; disputes resolved via negotiation, court, or arbitration if agreed
- Changes: Policies may be updated; last updated date always listed
Contact Support:
eco@junrongeco.com | WhatsApp +86 156 3813 3828
